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  2. Returns and Exchanges

Returns and Exchanges

  • Can I return my order?
  • Why can’t I return a personalized item?
  • Can I return an item I bought where the proceeds go towards a charitable cause?
  • How long does it take to receive a credit on my return?
  • Do I get a full refund on my return?
  • Do I have to pay for the return shipping label?
  • I don’t have a printer at home. How do I print my return label?
  • Can I use my own shipping label?
  • Can I exchange items in my order?
  • If my item arrives damaged, can I return the item for a refund?
  • I received the wrong item, what can I do?
  • The item I purchased arrived damaged. What can I do?

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